Mixue888 Platform Terms and Conditions of Use

Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you ("User") and mixue888 ("Platform", "We", "mixue888"). By accessing, registering for, or using any services provided by mixue888, you confirm that you have read, understood, and agreed to be bound by all terms set out herein.

This document should be read together with the Privacy Policy and Responsible Gaming Policy of ours, each of which forms part of the overall agreement between you and mixue888.

Mixue888 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time by providing reasonable notice to registered users. Continued use of the platform following any changes constitutes your acceptance of the revised terms.

Eligibility & Registration

To register and use the mixue888 platform, you must meet the following eligibility requirements:

• At least 18 years on the registration date.
• Having the legal capacity to enter into a binding agreement.
• Have never previously been banned from using the mixue888 platform by us.
• Acting on your own behalf and not as an agent or representative of any third party.
• Depositing and playing with your own legitimately obtained funds.

Upon registration, you are required to provide accurate, complete, and up-to-date information. mixue888 uses a Know Your Customer (KYC) process to verify the identity of all registered users. Documents that may be requested include a national ID, bank statement, or proof of address.

Registering more than one account by the same individual is strictly prohibited. If two or more accounts are found to belong to the same individual, mixue888 reserves the right to freeze all associated accounts and forfeit any balances or winnings therein.

User Account

Each user is permitted to hold only one active account. You are fully responsible for:

• Keeping your account password secure and not sharing it with anyone.
• Reporting any unauthorized access to your account to the mixue888 support team immediately.
• Ensuring all your profile information is accurate and up to date.
• Complying with all platform rules and guidelines set by mixue888.

Mixue888 shall not be liable for any losses arising from the use of your account by another party, whether with or without your knowledge, except in cases where our negligence can be clearly established.

Accounts inactive for more than 12 consecutive months may be subject to a monthly administrative fee. mixue888 will send a notice to your registered email before any fee is applied, giving you sufficient time to reactivate your account.

Deposits & Withdrawals

Mixue888 supports a range of secure, integrated payment methods for the convenience of Malaysian users, including FPX, Touch 'n Go eWallet, Boost, MAE, and direct bank transfers to all major local banks.

• Minimum deposit: RM 30 per deposit transaction.
• Minimum withdrawal: RM 50 per withdrawal request.
• Withdrawal processing time: Within 24 hours for standard withdrawals, subject to completed KYC verification.
• VIP Withdrawal: Platinum VIP members enjoy priority withdrawal processing within 4 hours.
• All withdrawals will be processed only to the bank account or e-wallet registered under the user's name.
• Mixue888 does not charge any processing fees for standard withdrawals.

Every withdrawal request is subject to compliance review. mixue888 reserves the right to request additional supporting documents before approving a withdrawal to ensure the security and legitimacy of the transaction. This is a standard procedure implemented to protect your interests.

Deposits made through third parties or on behalf of another person are strictly prohibited and may result in account suspension and cancellation of the transaction.

Bonuses & Promotions

Mixue888 offers a variety of bonuses and promotions to registered members from time to time, including welcome bonuses, reload bonuses, cashback, and game-specific promotions. All bonuses are subject to the following conditions:

• Each bonus has a requirement of rollover (wagering requirement) that must be met before a withdrawal can be made.
• The standard rollover requirement ranges from 5x to 20x the bonus value, depending on the promotion type.
• The welcome bonus can only be claimed once per new user.
• Mixue888 reserves the right to void bonuses and associated winnings if abuse or suspected fraud is detected.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• Certain games may not be eligible for bonus rollover calculation — please refer to the respective promotional terms.

Users found to be systematically exploiting the bonus system, including through hedging techniques or wagering strategies designed to circumvent rollover requirements, will be subject to action including bonus cancellation and account termination.

Game Rules

All games available on the mixue888 platform are operated in accordance with industry-standard rules. For games that use a Random Number Generator (RNG), the system has been independently audited to ensure the fairness and integrity of results.

• All game results are final once a round ends. No appeals will be accepted based solely on dissatisfaction with the outcome.
• In the event of a technical disruption during gameplay, mixue888 will refund the original bet to the user's account.
• Live Casino games are subject to additional rules set by their respective providers.
• Minimum and maximum betting limits are set for each game and table, and are subject to change at any time.
• The use of automated software, bots, or any AI-assisted tools is strictly prohibited across all game types.

Mixue888 employs advanced fraud detection technology. Any suspicious activity will be thoroughly investigated, and accounts involved may be temporarily suspended during the investigation.

Prohibitions & Restrictions

Users are strictly prohibited from engaging in the following activities while using the mixue888 platform:

• Registering more than one account or using another person's identity to register.
• Using any third-party software designed to gain an unfair advantage in games.
• Engaging in any form of money laundering or illegal financial activity.
• Sharing or selling your account to another party.
• Using information obtained unlawfully to gain an advantage in games.
• Disrupting or attempting to disrupt the systems, networks, or security of the mixue888 platform.
• Spreading false or misleading information about mixue888 to the public.

Violation of any of the above prohibitions may result in immediate account suspension or termination, forfeiture of all balances and winnings, and legal action where applicable.

Intellectual Property Rights

All content available on the mixue888 platform, including but not limited to logos, graphics, user interface, text, audio, video, and software, is the exclusive property of mixue888 or its legitimate licensors.

You may not copy, distribute, modify, republish, or commercially exploit any content from the mixue888 platform without our explicit written consent. Personal, non-commercial use of content is permitted within reasonable limits.

Any trade names, trademarks, and logos appearing on the mixue888 platform are the property of their respective owners and are protected under applicable intellectual property laws.

Liability Limits

Mixue888 shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of or inability to use our platform, including:

• Data loss or system damage resulting from technical disruptions beyond our control.
• Financial losses resulting from unfavorable game outcomes.
• Service disruptions due to scheduled or unscheduled platform maintenance.
• Any third-party actions that affect your use of the platform.

Mixue888's maximum liability to any user under any circumstances shall not exceed the total net deposits made by that user in the 30 days preceding the claim.

Account Termination

You may close your mixue888 account at any time by contacting our customer support team via live chat. Before closure, all pending bonus wagering requirements must be fulfilled, and any eligible balance will be returned to you once the review process is complete.

Mixue888 reserves the right to suspend or terminate a user's account without prior notice if:

• The user is found to have violated any provision of these Terms and Conditions.
• There is suspicious or potentially fraudulent activity detected on the account.
• The user provided false information during registration or the KYC process.
• The account was used for illegal activities.

In the event of termination due to a breach, mixue888 reserves the right to forfeit all balances and winnings in the relevant account.

Privacy Policy

Mixue888 is committed to protecting the personal information of all registered users. The collection, use, and protection of your personal data is governed entirely by Privacy Policy of ours, which forms part of this overall agreement.

In summary, mixue888 collects only the data necessary for identity verification, transaction processing, and service improvement. Your data will not be sold or shared with third parties for marketing purposes without your consent. All data is protected with 256-bit SSL encryption and stored on secure servers.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, our team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat button on the mixue888 platform.
• Support Email: [email protected]
• FAQ: Visit FAQ page for answers to frequently asked questions.

We aim to respond to all inquiries within 24 business hours. For urgent matters, live chat is the fastest channel for immediate assistance.