Mixue888 values your privacy. This document clearly explains how we collect, use, store and protect the personal information of every registered user.
All your personal data and financial transactions are protected with 256-bit SSL encryption — the same security technology used by leading banking institutions in Malaysia.
Mixue888 does not sell, rent or distribute your personal information to any third party for marketing purposes without your explicit consent.
You have the right to access, correct, transfer, or request deletion of your personal data at any time through your account settings or by contacting our team.
Your data is stored on servers protected by multi-layered firewalls, 24-hour monitoring, and strict physical access controls — keeping your information secure at all times.
Mixue888 uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings — we are always transparent about what we collect.
In the event of any security incident affecting your data, mixue888 will notify you within 72 hours in accordance with industry best practices.
This Privacy Policy outlines mixue888's commitment to protecting your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using our platform, you agree to the terms set out herein.
Mixue888 ("we", "Platform") takes the privacy of every user who entrusts us with their personal information very seriously. This Privacy Policy is designed to ensure you fully understand how your data is managed — from the moment you register to after you stop using the platform.
We operate in accordance with the principles of Malaysia's Personal Data Protection Act 2010 (PDPA). This means any processing of your personal information is carried out lawfully, transparently, and for specific purposes only. We do not retain data longer than necessary, and we do not use your data for purposes you have not consented to.
This policy applies to all information you provide to us when registering, using the platform, contacting customer support, or undergoing the KYC verification process. If you have any questions after reading this document, our team is ready to assist.
Mixue888 only collects information necessary to provide a safe, seamless and quality service. The following are the categories of data we collect:
| Data Category | Sample Information | Purpose of Collection |
|---|---|---|
| Registration Information | Full name, date of birth, phone number, email address | Identity verification & account communications |
| KYC Documents | MyKad/passport copy, bank statement, proof of address | KYC compliance & fraud prevention |
| Financial Data | Bank account number, bank name, transaction history | Deposit & withdrawal processing |
| Platform Activity Data | Game history, betting, wins, login records | Account security & service improvement |
| Technical Data | IP address, device type, browser, operating system | Security, fraud detection & analytics |
| Communication Data | Live chat logs, support emails, complaints | Customer support quality improvement |
We do not collect sensitive information such as biometric data, medical records, or credit card details directly — all payments are processed through secure, integrated payment gateways.
Every piece of information we collect has a clear and specific purpose. mixue888 uses your data to:
We do not use your data to make automated decisions that significantly affect you without human involvement. Any important decisions relating to your account will be reviewed by our team.
Mixue888 does not sell or rent your personal data to any party for commercial purposes. However, in certain situations, we may share your information with the following parties:
In all cases of data sharing, we ensure that the receiving parties maintain data protection standards equal to or higher than our own. Information shared is strictly limited to what is genuinely necessary.
Protecting your data is our absolute priority. mixue888 implements multiple layers of technical and organisational security to ensure your personal information remains protected at all times:
While we take all reasonable precautions, no online system can guarantee 100% absolute security. We encourage you to also protect your account by using a strong password and never sharing your login credentials with anyone.
Cookies are small text files stored on your device when you visit the mixue888 platform. We use cookies for the following purposes:
You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of our platform.
As a mixue888 user, you have the following rights regarding your personal data:
Requesting a copy of all personal data we hold about you at any time.
Correcting any inaccurate or outdated information in your account.
Requesting the deletion of your personal data, subject to statutory retention obligations.
Objecting to the processing of your data for direct marketing or analytics purposes.
Receiving your data in a machine-readable format for transfer to another platform.
Requesting that we restrict the processing of your data while an investigation or dispute is ongoing.
To exercise any of the above rights, contact our support team via live chat or email. We will process your request within 14 business days. In complex cases, this period may be extended up to 30 days with advance notice.
Mixue888 only retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law.
Once the retention period expires or you request deletion (subject to legal conditions), your data will be securely erased using non-recoverable deletion methods.
Mixue888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or platform improvements.
When significant changes occur, we will notify you via:
Your continued use of the mixue888 platform after any changes to the Privacy Policy take effect will be considered your acceptance of the updated version. We encourage you to review this page periodically.
This Privacy Policy is effective as of 1 January 2026. The latest version is always available on this page and supersedes all previous versions.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us:
We are committed to responding to all privacy-related enquiries within 5 working days. For more complex complaints or data rights requests, we may require up to 14 working days.
If you believe we have not handled your complaint satisfactorily, you have the right to lodge a complaint with the Malaysia Personal Data Protection Department or the relevant regulatory authority.